Here’s How To Go “Conflict-Free” (Without All The Conflict)
Embrace the challenge of going board-to-private with Ohio’s conflict-free experts

How many times have you found yourself thinking...


Our staff are afraid. They’re (understandably) worried about the transition and what it will mean.


Our families are confused… And they’re asking us questions we just don’t know how to answer.


The cracks are showing. Challenges we had before we had to transition are looming even larger now.


Everybody’s worried. Schedule, personnel and location changes are scary—and we’re just not sure how to move forward.

Are you already tired of “conflict-free”—even though you've barely started?

When it comes to privatizing your services and programs, you’ve got no choice.

But you can choose to get help with your marketing and communication through the transition.

How can we move to conflict-free case management without alienating our staff, our consumers, and our community?

Our clients include counties at all stages of the process of transitioning to conflict-free case management. Some are bogged down in the middle of the work; others are almost finished. Still others are delaying because they simply don't know the best way to move forward.

But no matter where they are, they have one thing in common: their greatest concern is "What will happen to those we care for?"

(We've even heard this from DSPs who, despite justifiable concerns over how the county-to-private transition may impact their pay, schedule, and benefits, are still putting their consumers first.)

Yes, the mandated changes can seem overwhelming at times.

But since everyone involved cares most about quality of service and freedom of choice for the DD community served, that dedication and determination can offer a clear path to success.

It's certainly where we at Blitz draw our greatest hope and inspiration—and our clients tell us it's the key factor in making the decision to allow us to help.

These transition issues threaten most boards. How many do you recognize?

1. Uncertainty

"Changes to locations, transportation, and schedules are tough on our consumers, staff, and families."

2. Reputation Damage

"Our public knows us as their service provider—and they’re concerned we’ll be abandoning them."

3. Staffing

"Our DSPs and other staff have worked under county benefits… And may not stay under privatization."

4. Loss of Control

"We’ll be in charge of payments, but will have less of a say over services provided to the DD population."

Does all of this sound too familiar?


Embracing Change™ Program

The easiest way to address the concerns of the public, your staff, and the families of those you serve.

Reserve 15-minutes to find out more.

What This Is:

In two months, we create the communication strategy that you can use everywhere (your website, newsletters, social media, etc.) to address the concerns of your staff, your consumers, and their families.

What This Is Not:

This is not a replacement for your HR or Marketing Department—we'll work in concert with them.

This is not a “standard” package or automated tool—we customize everything for your situation and your community.

This is not a trap—we won’t lock you into a contract and disappear once we have your money.

No long-term commitment!

What You Get:


A communications toolbox

We'll help you create your plan to communicate positive aspects of the transition—then help you execute that plan.


New ideas for transition

We'll provide specific steps you can use to help address staff fears and encourage them to continue to serve the consumers they love with private providers.


Customized assistance

We’ll offer “always there” help at three different levels: one-time intervention, “pair of hands” for a limited project, or ongoing, continuous support.

Jeff Davis

"I love your passion and believe you are spot-on with your recruiting and retention help. I am happy that you have committed your time, energy, and remarkable talents to supporting I/DD providers."

–Jeff Davis, Director, Ohio Dept. of Developmental Disabilities

How We'll Start Work Together:

First Month:

In two in-depth video meetings (about an hour each) we'll focus on your current communication process, as well as your employees and their concerns about the county-to-private transition. These meetings will be recorded for your reference.

Then we'll interview a few of your staff for their perspective on the transition.

We'll do additional research on the items raised in our interviews and ask any follow-up questions

And we'll provide a detailed Plan of Action with specific items based on what we learned. The Plan will be designed to allay fears, address uncertainty, and encourage employees to accept private employment options.

Second Month:

In another in-depth video meeting (again, about an hour and recorded) we'll focus on what will change and what will remain the same.

We'll also discuss communication options to inform the public of the new county and private provider responsibilities.

All recordings and research notes will also be provided.


Also included are three follow-up sessions to discuss your progress after 1 month, 3 months, and 6 months. If you want additional help we can offer more options to suit your needs.


How is this what you do any different from other marketing agencies?

Our agency is dedicated to helping the DD community. In addition to working with one of the largest county-to-private transitions in Ohio, we are partnering with OPRA and other leading DD associations to fully understand all the challenges you face.

Aren't you just duplicating what our HR or Marketing people are doing?

We're no substitute for your HR or Marketing people. We are, however, a perfect complement. We're focused on helping their efforts with proven marketing and communication tailored for your organization.

How much time will this take?

A minimum of two months with options to meet monthly and provide ongoing help.

We help… Because you do.

We’re driven to do this work not simply because it’s rewarding—but because we have a personal connection to the cause.

Craig de Fasselle

About Craig de Fasselle

My first exposure to the work that now fills my days was in college, doing student teaching and designing recreation programs for children with DD. Now I love working with people passionate about their mission, and find it very personally rewarding to work exclusively with DD-focused non-profits.

Scott de Fasselle

About Scott de Fasselle

My mother (and Craig’s wife) Sara worked for the Lake County Board of Developmental Disabilities. Seeing the work she did opened my eyes to the fact that there are always people who need help, and organizations who do the great (sometimes unrecognized) work of helping them

Are you ready to smooth out the transition from county to private?


What to expect:

  1. Craig or Scott will confirm the meeting the next business day
  2. we'll ask questions and listen
  3. it's free